Host/Hostess - Latitude - Full-Time

Black Desert Resort•Ivins, UT

1d•Onsite

About The Position

A Host/Hostess at Black Desert Resort is responsible for creating a welcoming and exceptional first impression for our guests at one of our multiple food and beverage outlets. This position reports to the Restaurant Manager and is the first point of contact for guests dining in our restaurant. The Host manages reservations, greets guests, and ensures efficient seating arrangements to provide an outstanding dining experience.

Requirements

Strong communication and interpersonal skills.
Ability to work efficiently under pressure and handle multiple tasks.
Friendly and approachable demeanor with a passion for providing excellent customer service.
Strong organizational and multitasking abilities.
Ability to handle the physical demands of the job, including standing for extended periods.
Willingness to follow instructions and take on new challenges.

Nice To Haves

Previous experience in a similar role in a restaurant or hospitality setting is preferred.
Knowledge of reservation systems and point-of-sale software is a plus.

Responsibilities

Greet guests warmly and professionally as they arrive, ensuring a positive first impression.
Manage reservations and seating arrangements to optimize the dining room capacity.
Escort guests to their tables and provide menus, ensuring they are comfortable and well-informed.
Communicate effectively with servers and kitchen staff to ensure smooth and efficient service.
Handle guest inquiries and special requests promptly and courteously.
Maintain cleanliness and organization of the host station and waiting area.
Monitor dining room activity to ensure guests are seated in a timely manner.
Assist with the setup and breakdown of dining areas before and after service.
Follow all health and safety regulations and company policies.
Provide information about the resort’s amenities and dining options to guests.
Participate in staff meetings and training sessions to stay updated on service standards and procedures.
Other work as assigned