Host/Hostess, Restaurant R’evolution

Sonesta International Hotels Corporation•New Orleans, LA

11d•Onsite

About The Position

The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Requirements

Greet guests, escort them to tables, and provide menus in a timely fashion
Perform proper checkout at the end of shift as outlined in side work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attend all ongoing training sessions
Assist in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Follow all opening and closing checklists and sidework
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone

Responsibilities

Greet guests, escort them to tables, and provide menus in a timely fashion
Perform proper checkout at the end of shift as outlined in side work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Follows guidelines for guest recovery, as necessary
Responsible for the cleanliness and maintenance of service area and tools
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attend all ongoing training sessions
Assist in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Follow all opening and closing checklists and sidework
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone