Host/Hostess - Part-Time - PM

Horseshoe Bay Resort

4h • Onsite

About The Position

The Marriott Owings Mills Metro Centre, a AAA 4 Diamond Award-winning hotel, is seeking a part-time Host/Hostess for evening shifts on Saturdays and Sundays. This role involves meeting and greeting guests, offering seating choices, escorting them to tables, presenting menus, and managing reservations. The Host/Hostess is also responsible for maintaining the dining room setup and ensuring effective communication between shifts and management through a log book. The position requires a self-starting, professional individual with excellent English communication skills, a team-player attitude, and the ability to handle guest requests and concerns in a friendly and positive manner. Adherence to hotel standards for work procedures, dress, grooming, punctuality, attendance, and safety and security policies is essential.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees