Host/Hostess - Clubhouse(Part-Time)

Jay Peak Resort • Jay, VT

2d • Onsite

About The Position

The Host/Hostess coordinates dining reservations and activities to waitstaff to provide fast and courteous service to patrons. This position is the first to interact with guests and possesses a friendly, personable, information and professional demeanor while performing the following essential duties and responsibilities.

Requirements

• Friendly, personable, information and professional demeanor.
• Ability to answer phone calls in a timely and courteous manner.
• Ability to keep track of waitlist and open tables and accurately quote wait times to guests.
• Ability to assign tables to guests depending on party size and server availability and seat guests in a timely manner.
• Ability to answer guest inquiries regarding the menu and recommend items.
• Ability to follow allergy policies.
• Ability to take drink orders, if necessary, and certified by the Vermont Department of Liquor Control.
• Ability to observe and assist in preparing unoccupied tables for guests by wiping surface tops, removing debris and ensure seats and floors are clean around the table.
• Ability to assist in resetting tables.
• Ability to assist with wait staff side work and opening and closing duties.
• Ability to keep podium in a neat and orderly fashion.
• Ability to take to-go orders accurately, recording guest name and contact number.
• Ability to record the order in the POS, pack prepared take-out orders and deliver to guest.
• Ability to help take food to guests tables as needed.
• Ability to report any guest complaints directly to supervisor or manager immediately.

Responsibilities

• Schedules dining reservations and arranges parties or special events for dinner.
• Welcomes guests with a friendly, professional and energetic attitude. Escorts guests to tables with menus.
• Answers phone calls in a timely and courteous manner, gives basic information on reservations, availability, restaurant hours and services.
• Keeps track of waitlist and open tables and accurately quotes wait times to guests.
• Assigns tables to guests depending on party size and server availability and seats guests in a timely manner.
• Answers guest inquiries regarding the menu and recommends items. Follows allergy policies.
• Takes drink orders, if necessary, and certified by the Vermont Department of Liquor Control.
• Observes and assists in preparing unoccupied tables for guests by wiping surface tops, removing debris and ensure seats and floors are clean around the table. Assists in resetting tables.
• Assists with wait staff side work and opening and closing duties.
• Keeps podium in a neat and orderly fashion.
• Takes to-go orders accurately, recording guest name and contact number. Record the order in the POS, pack prepared take-out orders and delivers to guest. Helps take food to guests tables as needed.
• Reports any guest complaints directly to supervisor or manager immediately.

Benefits

• Wage: $15/hour plus gratuities
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed