Host-Hostess - Sundrop Restaurant

Horseshoe Bay Resort•Saint Pete Beach, FL

9d•Onsite

About The Position

The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a positive dining experience. This role requires excellent communication and interpersonal skills, a professional demeanor, and the ability to handle various tasks in a fast-paced restaurant environment. The ideal candidate will be a team player with strong organizational and time management skills, and availability for a variety of shifts, including weekends.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to "pitch-in" and help co-workers; be a team player.
Ability to comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
Ability to remember, recite, and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Organizational and time management skills.
Availability for a variety of shifts, which may include weekends.
Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 20 lbs. on an occasional basis.

Nice To Haves

Restaurant experience preferred.

Responsibilities

Greet guests and manage reservations.
Ensure a positive dining experience for all guests.
Communicate effectively with guests and co-workers.
Maintain a professional appearance and manner.
Assist co-workers with job duties as a team player.
Comprehend guest requests, memos, reservations, promotional materials, and event orders.
Remember and promote menu items.
Move throughout a crowded room to seat guests.
Effectively deal with customer complaints and concerns in a friendly and positive manner.
Establish and maintain effective working relationships with associates, customers, and patrons.
Prepare signage for catering functions.
Create special themes and menus.
Handle internal and external customers with patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.