Host/Hostess - May River Grill
About The Position
The Host/Hostess at May River Grill primarily greets and assists guests in a positive, welcoming, and professional manner. The role anticipates guests’ needs and responds appropriately with a sense of urgency, proactively addressing questions or problems. The Host/Hostess bids farewell to guests, using their name when known, and encourages them to return. The position follows the venue’s Food & Beverage sequence of service, assists with support and decision-making tools for leadership, and works closely with management, chefs, and service staff. It also involves greeting and seating guests, managing guest flow, answering and directing telephone calls, and overseeing daily reservations and seating assignments while communicating special needs, requests, and VIP information.
Requirements
- Strong communication skills and the ability to multitask.
- Ability to read and write English proficiently.
- Ability to follow directions, make quick decisions, and stay organized under pressure.
- Ability to operate a multi-line telephone.
- Positive attitude, self-motivation, politeness, energy, and willingness to learn.
- Ability to bend, stoop, squat, stretch, grasp, write, stand, sit, walk, perform repetitive motions, and climb.
- Ability to lift and carry trays and equipment as well as delicate china and glassware weighing up to 50 pounds.
- Ability to walk without assistance on various surfaces for an extended period.
Nice To Haves
- Previous hotel or restaurant experience.
- Previous exposure to a high-volume restaurant environment.
- Basic computer skills and experience with computer-based reservation systems.
Responsibilities
- Follow the Food & Beverage sequence of service and procedures standardized by venue managers and chefs.
- Assist with analytical support and decision-making tools for the leadership team to help exceed desired business results.
- Work as a team and communicate effectively with management, chefs, and service staff to address guest or associate issues and needs.
- Greet and seat guests and control the flow of guests entering the restaurant, bar, and lounge, including under pressure.
- Answer telephones and direct calls as necessary.
- Oversee daily restaurant reservations, pre-assign seating where necessary, and communicate special guest needs, requests, and VIP information to management, service staff, and chefs.
- Anticipate and respond to guests’ needs, questions, and problems with a sense of urgency.
- Bid farewell to guests, using their name when known, and encourage them to return.
Benefits
- Medical, dental, and vision coverage with an employer contribution; coverage begins on the first of the month following the hire date.
- 401(k) plan with an employer matching contribution.
- Paid life and disability coverage.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
