Host/Hostess

Hotel Equities Group, LLC • El Paso, TX

6h

About The Position

Hotel Equities is seeking a friendly, service-oriented Host/Hostess to create a welcoming and organized dining experience. The role greets guests, manages reservations and seating arrangements, and coordinates guest flow throughout the restaurant. The Host/Hostess works with restaurant leadership, servers, and kitchen associates to support efficient service, accommodate guest preferences, and maintain a positive dining environment. The role also supports restaurant operations during busy service periods and performs other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service, restaurant, or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Excellent customer service skills and a friendly, professional approach.
• Ability to manage reservations, waitlists, and seating arrangements efficiently.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Basic knowledge of reservation and seating management systems.
• Basic reading, writing, and mathematical skills.
• Ability to work independently and effectively as part of a team.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Ability to stand and walk for extended periods, including up to four hours at a time.
• Ability to move throughout dining areas and other hotel areas as needed.
• Ability to regularly lift and carry items weighing up to 15 pounds.
• Ability to bend, stoop, squat, stretch, reach, and perform repetitive movements as needed.
• Ability to work in limited spaces and navigate between different areas of the property.
• Ability to use hands and fingers to operate reservation systems, point-of-sale equipment, and other tools.
• Ability to communicate effectively with guests and associates throughout the shift.
• Visual and hearing abilities necessary to perform essential job responsibilities.
• Ability to maintain a neat, clean, and professional appearance in accordance with company standards.

Nice To Haves

• Experience with restaurant reservation and seating management systems.
• Experience with OpenTable or similar reservation platforms.
• Experience with point-of-sale (POS) systems.
• Experience with basic computer and office applications.
• Experience with hotel or restaurant management systems.

Responsibilities

• Greet guests warmly and provide a welcoming first impression.
• Manage reservations, waitlists, and seating arrangements.
• Escort guests to tables, provide menus, and communicate specials or promotions.
• Coordinate with servers, kitchen associates, and restaurant leadership to maintain smooth seating and service flow.
• Monitor dining room capacity and table availability.
• Accommodate guest preferences, special requests, and seating needs whenever possible.
• Respond professionally to guest questions, concerns, and seating-related issues.
• Maintain a clean, organized, and welcoming host stand and entrance area.
• Assist with administrative tasks, reservation updates, and guest communications as needed.
• Follow company, hotel brand, food safety, and service standards.
• Support restaurant operations and assist team members during busy service periods.
• Perform other duties as assigned.

Benefits

• Same-day pay available.
• Employee meals where available.
• Discounted onsite parking where available.
• Employee Assistance Program.
• Career growth opportunities and management training programs.
• Reduced hotel rates throughout the company portfolio.
• Third-party discounts, including movie tickets and attractions.
• 401(k) with company match.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED