Host/Hostess - The Boathouse Restaurant
About The Position
The Boathouse Waterfront Hotel & Restaurant is seeking experienced host/hostess! With nine luxury boutique resorts and six world-class restaurants, the Kennebunkport Resort Collection (KRC) represents the best that Maine has to offer. At KRC, we are passionate about our beloved state and Kennebunkport's quaint coastal town; this passion translates to our exceptional service for our guests. We are dedicated to ensuring that our guests make the most of every moment in Kennebunkport and create unforgettable experiences along the way. This position requires a detail-oriented individual with excellent communication skills, strong planning and problem-solving skills, and the ability to stay organized and multi-task in a very busy setting. Major responsibilities include ensuring guests are greeted immediately and guest needs are responded to quickly, properly booking the restaurant (using the Open Table System ) to maximize the number of guests received, and maintaining a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied. Responsible for answering incoming telephone calls and reservation email correspondence; greeting/directing hotel guests/staff and/or the general public. Must be able to be on feet for the entire length of shift.
Requirements
- Experienced host/hostess
- Detail-oriented individual
- Excellent communication skills
- Strong planning and problem-solving skills
- Ability to stay organized and multi-task in a very busy setting
- Ability to work under pressure
- Ability to multi-task
- Ability handle paperwork
- Must be able to be on feet for the entire length of shift
Nice To Haves
- Experience with the Open Table System
Responsibilities
- Ensuring guests are greeted immediately and guest needs are responded to quickly
- Properly booking the restaurant (using the Open Table System) to maximize the number of guests received
- Maintaining a consistent flow of guests' orders to the kitchen while ensuring guests are satisfied
- Answering incoming telephone calls and reservation email correspondence
- Greeting/directing hotel guests/staff and/or the general public
- Monitoring and maintaining acceptable guest turn times
- Engaging in clear, consistent communications with leadership and restaurant staff on a frequent basis
- Prioritizing, delegating and responding in a timely fashion
- Any other duties assigned by the Supervisor
Benefits
- Employer-subsidized medical, dental, and vision insurance
- Company-funded $25K in complimentary life insurance
- $1K/mo. in disability
- Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
- Additional Health & Wellness benefits including prescription and gym membership discounts
- Generous Paid Time Off package
- Employer Paid Leave
- Immediate Paid Vacation accruals
- Flexible and understanding work-life equality
- Family Matters Program of 3+ months paid parental leave for new parents
- 401k employer match, up to 4% of salary
- Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
- Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
- Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
- Gold Card annual complimentary restaurant allowance for managers
- Discounted lodging rates from New England Inn & Resort Association partners
- Pathways for growth and professional development including training and tuition reimbursement
- Relocation assistance to temporary employer housing
- Incentive opportunities for both hourly and managerial roles
- Supportive, open workplace culture
- Company-funded Employee Assistance Program for life and mental health resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
