HEW Parlor & Chophouse Host/Hostess (Part-Time)

MPM Macon•Dunedin, FL

23h•Onsite

About The Position

HEW Parlor & Chophouse Host/Hostess will be responsible for greeting and seating all guests in the dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience. The Fenway Hotel, originally opened in 1927, is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times —a reflection of our positive culture, growth opportunities, and commitment to our team.

Requirements

Must be 18 or older to apply.
High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to assist with menu revisions when needed
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 20 lbs. or more
Corrected vision to normal range
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary preventing, identifying , and solving problems as necessary

Responsibilities

Welcome each guest genuinely and seat them as quickly as possible
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of private dining rooms
Observe flow of the private dining rooms
Assist in the detailing of tables and remove items not in use, extra place settings should be removed
Attend department meetings and daily stand ups
Perform other duties as management requests to service our guests.
Ability to use POS (point of sale) system and Open Table reservation system
Assist managers with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual
Ensure successful performance results, including assisting guests with an exceptional experience to ensure high guest survey scores on GSS, according to Marriott and Mainsail standards

Benefits

Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees
All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement