Ember & Ice - Host Greeter

Omni Hotels & Resorts•Eagan, MN

3d•Onsite

About The Position

Omni Viking Lakes Hotel is seeking a Host Greeter. This position is responsible to ensure all guests are greeted and seated in a friendly and courteous manner, ensuring all guests receive a fond farewell, using appropriate procedures, providing extraordinary customer service in accordance with Omni standards. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Requirements

Must have strong verbal and written communication skills.
Must be able to multitask.
Must consistently demonstrate excellent interpersonal skills, be teamwork-oriented, and exhibit a positive attitude.
Must be willing to work a flexible schedule, including weekends, holidays, and evenings.
Must be able to work in a fast-paced environment and multitask.

Nice To Haves

Prior host experience preferred.

Responsibilities

Greet guests when entering the restaurant with a pleasant smile and superior customer service utilizing the “5-15” rule. 15 feet away non-verbal greeting, 5 feet away verbal greeting.
Seat guests using Open Table software, ensuring server rotation on seating, pulling out chairs, placing clean menu in front of guest and letting the guest know who their server will be.
Supports new Omni Safe and Clean protocols throughout the outlet to support Omni's Covid-19 related sanitation protocols.
Answer the phone upbeat and positive, take reservations and answer guest inquiries.
Control the pace of the restaurant through reservation times and seating.
Assign server sections, ensuring servers work different sections daily.
Take To-Go order and give them to the bartenders when IDR/TO-Go is activated transfer the call to the proper individuals.
Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
Assist servers and managers when needed.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Notify Managers and servers of VIP’s and guest notes or issues.
Attend department meetings and other required company trainings.
Perform any other duties as assigned by management.