HOST F and B
About The Position
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
Requirements
- Superior customer service skills
- Upbeat, positive attitude
- Friendly and helpful demeanor
- Positive energy and enthusiasm
- Ability to use smiles, eye contact, and a friendly tone of voice
- Ability to create an atmosphere of luck and celebrate customer wins
- Readiness to serve
- Well-informed of daily facility hours of operation, promotional programs, and relevant guest information
- Ability to build relationships
- Ability to greet guests warmly
- Ability to anticipate guest needs
- Ability to provide fast, flawless service
- Ability to execute service programs
- Ability to check for satisfaction
- Proficiency in Service Recovery process
- Ability to promote Total Rewards programs and membership
- Ability to provide a warm farewell
- Ability to promote Harrah’s and project a positive image
Responsibilities
- Demonstrates superior customer service skills.
- Maintains a positive attitude, friendly and helpful demeanor, positive energy and enthusiasm.
- Utilizes smiles, eye contact, and a friendly tone of voice.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and well-informed of daily facility hours, promotional programs, and relevant guest information.
- Builds relationships by greeting guests warmly.
- Anticipates guest needs and provides fast, flawless service.
- Executes service programs to prioritize service to best guests.
- Checks for guest satisfaction and uses Service Recovery process to resolve problems.
- Promotes Total Rewards programs and membership.
- Provides a warm farewell and thanks guests.
- Promotes Harrah’s and projects a positive image.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
