F&B Host/ess

Sand & Sea•Santa Monica, CA

3d•Onsite

About The Position

The Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guests seated in their section. This role involves setting up the coffee bar, cleaning and organizing menus, chairs, and tables, and welcoming guests with a proper salutation. The Host/Hostess will inquire about room numbers and last names, escort guests to their tables, and inform them that a server will assist them shortly. During downtime, they will assist servers by refilling coffee and water. If seating is unavailable, they will add guests to a waiting list and seat them in the lobby until called. The Host/Hostess is responsible for maintaining the cleanliness and restocking of the coffee bar until 10:00 AM, possessing knowledge of food & beverage offerings and hotel amenities, and properly closing down the coffee bar at the end of their shift. Additional duties may be assigned by a supervisor.

Requirements

Proven success in honesty, with honest, direct, and factual communication and actions with internal and external customers.
Proven success in collaboration, being proactive in building supporting, nurturing, and service-oriented relationships with employees; working collaboratively to resolve problems and enhance productivity; remaining open to others' ideas and trying new things.
Proven success in integrity & loyalty, conducting self with high level of ethics and making decisions with honest intentions that are in the best interest of the company and employees; keeping commitments; inspiring the trust of others; working with a high level of integrity and ethically; upholding organizational values.
Proven success in humility, conducting self and treating all employees with respect; without arrogance, degradation, or coercion; treating all employees with equal regardless of position/status.
Proven success in innovation, constantly searching for best practices in technology, services, and procedures; displaying original thinking and creativity; meeting challenges with resourcefulness; generating suggestions for improving work; developing innovative approaches and ideas.
Proven success in being analytical: highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Proven success in flexibility, considering others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapting to changes in the work environment; managing competing demands; changing approach or method to best fit the situation; able to deal with frequent change, delays.
Proven success in problem solving: using a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Proven success in interpersonal skills: customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
Proven success in diversity: strong commitment to diversity and equality in a company culture.
Proven success in communication: strong communication (verbal and written) and presentation skills.
Proven success in multi-tasking: ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
Previous experience in a customer service position.
Must be flexible and able to work weekends and holidays.
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 20 pounds occasionally.
Punctuality is critical for all positions.
Ability to stand and or walk around for 4 hours period.

Nice To Haves

Prior hospitality experience a plus.

Responsibilities

Greet and welcome hotel guests.
Ensure servers are aware of guests seated in their section.
Set up the coffee bar in the lobby by 6:00 AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.
Clean all the menus and set them out on the bar.
Make sure all chairs and tables are clean and properly set up.
Welcome guest with proper salutation, inquire their room number and last name, walk them to their table.
Let the guest know their server will assist them in a minute.
On free time assist servers refill coffee and water on the tables.
If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them.
Maintains coffee bar area clean and properly restocked until 10:00 AM.
Knowledgeable about the food & beverage offerings.
Knowledgeable of hotel amenities.
Properly closedown coffee bar at the end of the shift, leaving the area clean and organized.
Clean menus and stored them away.
Perform additional duties as requested by the supervisor.