Koto Buffet Host-ess

Career Center•Placerville, CA

2d•Onsite

About The Position

Koto Buffet is seeking a Host-ess to manage the initial guest reception, seating, and reservation system. This role involves providing a cordial welcome, advising on wait times, and facilitating the restaurant's seating process. In a buffet setting, the Host-ess will take beverage orders and inform guests about food offerings. In an à la carte setting, they will seat guests and present menus. The position also includes answering telephones, taking reservations, verifying reservations, and potentially processing payments while adhering to cash control policies. The Host-ess will answer guest questions, maintain the podium area, assist with special requests, and provide information on food, hours, and pricing. Maintaining professional appearance and acting as a role model are essential. The role requires monitoring guest needs, fulfilling requests promptly, and maintaining a professional rapport with marketing hosts. Efficiency, courtesy, and utilizing guest names are key. Menu knowledge and performing other assigned duties are also part of the role.

Requirements

Must be at least 18 years of age.

Nice To Haves

High school diploma or GED preferred.
Three months of fast food/quick service cashier experience preferred.

Responsibilities

Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
Advises guests of waiting time (during reservation periods).
Responsible for assisting and facilitating the restaurant seating and reservation system.
Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
Ala carte environment: seats guest and presents menus.
Answers telephones and takes reservations.
Verifies reservations and complimentaries, if applicable.
Receives payment from casino guests in a prompt and courteous manner, if applicable.
Adheres to established cash control policies and procedures.
Answers any guest questions and refers them, if necessary, to appropriate management personnel.
Helps maintain podium by stocking supplies and cleaning as needed.
Assists with special requests when applicable.
Answers questions concerning food offerings, hours of operation, and pricing.
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
Helps record preferential information within reservation system for future service, if applicable.
Utilizes guest’s name when applicable.
Maintains menu knowledge.
Performs all other duties as assigned.