Koto Buffet Host-ess
About The Position
Koto Buffet is seeking a Host-ess to manage the initial guest reception, escorting them to dining tables, and handling reservations. This role involves advising guests on wait times, managing the seating and reservation system, and in a buffet environment, taking beverage orders and informing guests about food offerings. In an à la carte setting, the Host-ess will seat guests and present menus. The position also includes answering telephones, verifying reservations, processing payments if applicable, and adhering to cash control policies. The Host-ess will answer guest questions, refer them to management when necessary, and help maintain the cleanliness and stocking of the podium area. They will assist with special requests, provide information on food offerings, hours, and pricing, and maintain professional grooming and appearance. The role requires monitoring guest needs, ensuring prompt fulfillment of requests, and maintaining a professional rapport with marketing hosts. Demonstrating promptness, efficiency, and courteousness is essential, along with utilizing the reservation system for guest information and maintaining menu knowledge. All other duties as assigned will also be part of the role.
Requirements
- Must be at least 18 years of age.
Nice To Haves
- High school diploma or GED preferred.
- Three months of fast food/quick service cashier experience preferred.
Responsibilities
- Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
- Advises guests of waiting time (during reservation periods).
- Responsible for assisting and facilitating the restaurant seating and reservation system.
- In a buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
- In an à la carte environment: seats guest and presents menus.
- Answers telephones and takes reservations.
- Verifies reservations and complimentaries, if applicable.
- Receives payment from casino guests in a prompt and courteous manner, if applicable.
- Adheres to established cash control policies and procedures.
- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
- Helps maintain podium by stocking supplies and cleaning as needed.
- Assists with special requests when applicable.
- Answers questions concerning food offerings, hours of operation, and pricing.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service, if applicable.
- Utilizes guest’s name when applicable.
- Maintains menu knowledge.
- Performs all other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
