HOST(ESS)

Margaritaville Resort Casino • Bossier City, LA

3h • Onsite

About The Position

WE LOVE OUR WORK.
General Accountabilities:
Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.
Providing guests with menus and answering any initial questions.
Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff.
Engaging with guests to ensure they’re provided with exceptional customer service.
Answering calls, taking reservations, responding to complaints, and helping to resolve them.
Helping team members with other tasks in the restaurant as needed.
Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

Requirements

• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Ability to multitask and problem solve.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to stand and walk throughout the duration of shift.
• Excel at working independently and as part of a team.
• Must obtain a Bossier ABO and LACT.

Responsibilities

• Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.
• Providing guests with menus and answering any initial questions.
• Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff.
• Engaging with guests to ensure they’re provided with exceptional customer service.
• Answering calls, taking reservations, responding to complaints, and helping to resolve them.
• Helping team members with other tasks in the restaurant as needed.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed