Host(ess)

Perkins•Saint Joseph, MO

About The Position

As a Host(ess), you provide friendly and efficient service to guests in accordance with company policies, procedures, programs, and performance standards. You perform duties to maximize guest satisfaction and support a quality work environment, as directed by the General Manager or Manager on Duty. Responsibilities include greeting and seating guests, managing waiting lists, handling guest payments, maintaining reception and restroom cleanliness, assisting service staff, supporting food safety, and promoting menu and bakery products.

Requirements

Basic sanitation, safety, and customer-service skills, taught through in-house training.
Trustworthiness and reliability in handling guest payments and operating a cash register.
Ability to communicate clearly.
High mobility and flexibility.
Ability to work irregular hours under heavy stress or pressure during peak times.
A high level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to reach, bend, push, and pull frequently.
Ability to stand and walk continually.
Ability to work with exposure to heat, steam, smoke, cold, and odors.

Responsibilities

Report to work well groomed, in a clean uniform, and practice good personal hygiene.
Follow greeting, seating, and waiting-list procedures.
Handle cash, credit card information, gift cards, and guest-check payments properly.
Maintain cleanliness standards and stock the reception area and restrooms.
Process guest checks accurately, with no cash overages or shortages.
Anticipate, identify, and correct system breakdowns to support guest satisfaction.
Assist with pantry maintenance and pre-rush organization.
Assist servers and bus persons in carrying out Perkins service standards.
Use proper procedures for cash and non-cash transactions, counting change, security precautions, and cash accountability.
Keep the cash register and register area stocked with needed items.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and co-workers.
Monitor food temperatures during hot and cold handling to reduce food-safety risks.
Use menu knowledge to make suggestions to guests.
Maintain bakery-case cleanliness and restock products.
Use bakery-product knowledge to make suggestions and participate in sampling programs.
Bag or box products according to standards.

Benefits

Educational assistance with DeVry University, including a complimentary laptop; immediate family members are also eligible.
Competitive pay with a service award incentive.
Daily pay through Daily Pay.
Comprehensive health benefits, including medical, dental, and vision.
401(k) retirement savings with company match.
Flexible schedule.
Free pancakes and meal discounts.
Employee discount program.
Career development pathway.
Three college credit hours for completing manager training.