Host-ess - Copper Rock
About The Position
Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services. Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table. Answers telephones and takes reservations. Verifies reservations and complimentaries, if applicable. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. Seats guests according to established rotation procedure, distributes menus and introduces the staff. Answers any guest questions and refers them, if necessary, to appropriate management personnel. Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures. Maintains professional rapport with marketing hosts and communicates needs to prioritize services. Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards. Helps record preferential information within reservation system for future service. Utilizes guest’s name when applicable. Maintains menu knowledge. Utilizes reservation system as directed. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Requirements
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to perform basic math skills: addition, subtraction, division and multiplication.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Strong organizational and interpersonal skills required.
- This position requires a Level 4 Gaming License.
Nice To Haves
- High school diploma or G.E.D. preferred.
- Previous server experience preferred.
Responsibilities
- Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
- Answers telephones and takes reservations.
- Verifies reservations and complimentaries, if applicable.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Seats guests according to established rotation procedure, distributes menus and introduces the staff.
- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
- Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service.
- Utilizes guest’s name when applicable.
- Maintains menu knowledge.
- Utilizes reservation system as directed.
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
