Host-ess - Copper Rock

Four Winds Casinos • South Bend, IN

13h • Onsite

About The Position

Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services.

Requirements

• Strong organizational and interpersonal skills required.
• This position requires a Level 4 Gaming License.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to perform basic math skills: addition, subtraction, division and multiplication.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

• High school diploma or G.E.D. preferred.
• Previous server experience preferred.

Responsibilities

• Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Seats guests according to established rotation procedure, distributes menus and introduces the staff.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Utilizes reservation system as directed.
• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees