Host/Concierge

KW PROPERTY MANAGEMENT AND CONSULTING

21d

About The Position

As the first point in contact, Host/Hostess is to provide excellent customer
service by greeting guests and escorting to their table. Host/Hostess is
responsible for managing reservations and monitoring waiting times as well as
assisting servers as needed. The Concierge roll continues the customer service
element with managing the Front Desk, including greeting members and assisting
them with HOA matters and Lifestyle reservations and ticket purchases.

Requirements

• Customer service experience
• Excellent customer service and communications skills
• Ability to follow all sanitation procedures
• Ability to work in a team atmosphere
• High school diploma or food safety training

Responsibilities

• Greet incoming and outgoing guests
• Manage reservations, provide accurate wait times and monitor waiting and seating list
• Escort guests to assigned dining or bar areas, provide chair assistance and menu presentation along with server’s name
• Maintain reception area, dining area and working areas clean at all times.
• Cater to guests who require extra attention (e.g. children, elderly, or for special occasions)
• Answer incoming calls and address customers’ queries
• Assist servers as needed
• Assisting members with HOA concerns and questions.
• Manage reservations and ticket sales for Lifestyle events.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED