Restaurant Host/Cashier

CyHawk Hospitality•Ankeny, IA

1d•Onsite

About The Position

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Checks out Guests at the register. Provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

Requirements

Friendly and efficient service to guests
Maximize guest satisfaction
Control the flow of business in the dining room
Check out guests at the register
Provide genuine hospitality
Well-groomed, clean and proper uniform
Good personal hygiene
Greeting, seating and waiting list procedures
Friendly and timely seating
Anticipate, identify and correct system breakdowns
Complete wait sheets
Describe features, soup of the day, etc.
Ask guests about their meal and service
Thank guests and invite them to return
Move through the dining room regularly
Ensure guests have all items needed
Offer specific suggestions for take-out bakery items
Efficiently package to-go orders
Keep cashier area, bakery cases and displays, lobby area, entryway and guest restrooms and dining room clean
Ensure menus are clean
Assist crew members
Process to-go orders
Maintain guests' needs throughout their dining experience
Assist servers with pre-bussing procedures
Sweep floor around tables
Perform side work during shift downtime (rolling silverware, restocking cleaning work stations, bussing tables)
Provide assistance to all servers and bus persons
Ensure 100% guest satisfaction on every visit
Communicate with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems
Keep General Manager and Manager on Duty informed of problems and/or issues and propose alternative solutions

Responsibilities

Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
Opens the door as guests enter and leave the building.
Uses greeting, seating and waiting list procedures.
Seats guests in a friendly and timely manner in person or on telephone.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Completes wait sheets.
Greet and Seat – Welcome new Guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
Take Cash – Check out Guests at the register. Ask Guests, “How was your meal and service?” Thank Guests and invite them to return.
Hospitality – Move through the dining room regularly and ensure Guests have all items needed. Be attentive – make Guests feel special.
Sell Bakery – Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
Clean – Ensure that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
Ensures menus are clean.
Assist Crew Members.
Processes To-Go orders.
Maintains guests’ needs throughout their dining experience by assisting servers with pre bussing procedures.
Sweeps floor around tables to assist servers were needed.
Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
Provides assistance to all servers and bus persons in order to execute service standards.
Ensures 100% guest satisfaction on every visit.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems. Etc.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

Benefits

Supportive ownership that believes in family
Closed on Christmas Day
Yearly anniversary checks for continued employment
Free Employee Meals and family discounts
Competitive wages for your experience
Paychecks delivered weekly
Flexible hours & schedules
Structured training program for all positions
Referral bonus for great employees who recruit other great employees
Career path that rewards you financially for your advancement within the company