Host Associate-Food Service

NYU Langone Health•New York, NY

17h•Onsite

About The Position

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health [http://nyulangone.org/], and interact with us on LinkedIn [https://www.linkedin.com/company/nyulangonehealth/?viewAsMember=true], Glassdoor [https://www.glassdoor.com/Reviews/NYU-Langone-Health-Reviews-E121521.htm], Indeed [https://www.indeed.com/cmp/Nyu-Langone-Health/reviews], Facebook [http://facebook.com/NYULangone], Twitter [http://twitter.com/nyulangone], YouTube [http://www.youtube.com/user/nyulmc] and Instagram [http://instagram.com/nyulangone]. Position Summary: We have an exciting opportunity to join our team as a Host Associate-Food Service. In this role, the successful candidate Under the direction of the Patient Services Management, the Host Associate position is a technical position operating within the Food and Nutrition Services Department. The Host Associate is responsible for improving the quality of care. This is accomplished by creating an atmosphere of hospitality throughout the patients hospital stay.

Requirements

Must have a High School Diploma or equivalent.
Must be able to read, write, and speak English fluently, bi-lingual a plus.
Must have basic math, grammar, computer and key boarding skills.
Must have interpersonal skills, and ability to perform service recovery is necessary to effectively interact with patients, families, employees and staff.
Ability to walk to assigned nursing units several times per day.
Strong written and verbal communication skills.

Nice To Haves

Some college and/or higher academic standing preferred.
Previous hospital Food Service menu processing a plus.

Responsibilities

Remains available to patients at meal times in order to ensure patient satisfaction by making sure patients receive correct order and quick trays.
Maintains a safe, clean and functional work environment.
Maintains a professional appearance and speaks in a courteous manner using good customer service skills.
Attends training classes and meetings as directed.
Maintains patient confidentiality as required by NYULMC.
Perform any other duties as assigned by management.
Reviews patient census information, articulates the menu selections, and works as a liaison to Patient Services for meal set up.
Demonstrates knowledge of the organizations Core Values of: Professionalism, Respect, Integrity, Diversity and Excellence, and incorporates them into the performance of duties. Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all patients including co-workers and multi-disciplinary team members
Consults with Nutritionist and Supervisor regarding each patient's dietary needs and changes in patient status.
Informs supervisor of any special request in patient's dietary needs.
Enters patient meal preferences by using Room Service Choice. Menu preference information is entered using a hand held tablet. Maintains familiarity with the patient menu to answer patient questions.
Assembles trays with selected menu items. Assist in serving of hot food as needed.
Delivers meal trays in truck to patient care unit(s).
Delivers meal trays to the patient's bedside.
Retrieves soiled trays from the patient bedside and return food truck to the kitchen.
Keeps menu tally and totals. Inserts new menus and pull discharges to ensure new patients receive meals in a timely manner and meals are not sent for discharged patients.
Checks and restocks floor supplies.
Answers phones in a prompt and courteous manner and records calls on the Diet Office log as necessary.