Host and Hostess
About The Position
The Host/Hostess welcomes and provides relational service to Members and their guests, supporting a high-quality dining and club experience. The role involves greeting guests upon arrival, escorting them to tables or directing them to appropriate areas, managing seating requests based on table availability, and communicating messages to servers and back servers. Hosts/Hostesses also assist service staff as needed to maintain efficient service, learn menu items and club activities, use the MAP Program to obtain preferences, and successfully complete The Cliffs certification process. The position supports The Cliffs’ commitment to member satisfaction, continuous improvement, safety, wellness, and a positive work environment.
Requirements
- High school graduate.
- Strong food and beverage knowledge.
- Ability to multitask.
- Ability to work a flexible schedule that includes weekends and holidays.
- Ability to work additional hours on short notice when requested by management for staffing emergencies, employee absences, business fluctuations, or special functions.
Nice To Haves
- College coursework or professional certification/education in restaurant, business, or training fields is highly desired and recommended.
- Food safety certification is recommended.
- One to two years of experience in a private club or major hotel is preferred.
Responsibilities
- Support an aligned and transparent long-term partnership of Members, Associates, and Vendors dedicated to Total Wellness.
- Provide relational service to Members and their guests.
- Focus on details to provide high-quality products and service to Members.
- Strive for continuous improvement in knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness, and member satisfaction.
- Utilize the MAP Program and obtain preferences.
- Welcome and greet Members and guests upon arrival, escort them to their table, and/or direct them to appropriate areas.
- Maintain knowledge of menu items and club activities.
- Manage special seating requests consistent with table availability.
- Relay messages to servers and back servers as appropriate.
- Assist servers and back servers as needed to maintain service effectiveness and efficiency.
- Successfully complete The Cliffs certification process.
- Learn the P.O.S. system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
