Hospitality & Workplace Experience Manager

Levi Strauss•San Francisco, CA

6d•$80,000 - $110,000•Hybrid

About The Position

The Hospitality & Workplace Experience Manager creates and delivers a high-quality workplace hospitality program that enhances the employee experience at the San Francisco Headquarters. You will oversee all food and beverage service operations, generates ideas to enhance workplace culture, and manages hospitality programs across the Plaza. Reporting to the Real Estate & Facilities team, this role partners with internal departments, property management, and external vendors to deliver engaging events, exceptional service experiences, and efficient hospitality operations. The Hospitality Manager will also lead vendor strategy, manage main service providers, and manage front-of-house personnel to maintain a welcoming and efficient workplace environment. About the Job Workplace Hospitality & Experience Strategy Develop and implement a workplace hospitality strategy that enhances the employee experience across the San Francisco Headquarters. Develop ideas that strengthen workplace culture and foster community. Collaborate with colleagues to expand hospitality program and best practices to other offices. Events & Programming Manage an annual strategic Atrium events calendar, including: Recurring programming (e.g., live music) One-off activations (e.g., Farmers Markets, comedians) Food-focused events, ERG events, and community-building programs Oversee internal gathering and event use of Atrium spaces through calendar management. Partner with our teams on large-scale company events such as Community Day and Company Holiday Party. Coordinate digital screen usage in the Atrium to balance company messaging, event needs, and team branding programs. Manage events to predetermined budgets, tracking actual costs Food & Beverage Operations Manage the on-site cafeteria vendor and all related food service operations, ensuring quality, and variety. Oversee the on-site coffee bar, including vendor management, service standards, and daily operations. Manage vending and water cooler service providers. Support our teams with in-house catering services, café kitchen usage, and relationships with external food vendors. Vendor & Compliance Management Be the primary contact for hospitality vendors, including contract renewals, vendor performance management, and Certificate of Insurance (COI) tracking. Ensure compliance with San Francisco Health Department regulations, licensing requirements, and applicable public health standards, including food and alcohol service permits. People & Partner Management Manage two Front Desk Receptionists, providing scheduling support, training, and guidance to guarantee a professional front-of-house experience. Collaborate with Security, Facilities, Janitorial, Property Management, and other service providers to ensure seamless daily operations.

Requirements

6–10+ years of experience in hospitality management, workplace experience, event management, facilities services, or a related field.
5+ years of experience managing large-scale workplace events and hospitality programming.
Experience managing vendors, contracts, and food service operations.
Prior experience supervising staff or front-of-house teams.
Event planning and hospitality program management skills.
Vendor management.
project management and operational oversight capabilities.
Knowledge of food service regulations, licensing, and compliance requirements.
Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred, or equivalent professional experience.

Responsibilities

Develop and implement a workplace hospitality strategy that enhances the employee experience across the San Francisco Headquarters.
Develop ideas that strengthen workplace culture and foster community.
Collaborate with colleagues to expand hospitality program and best practices to other offices.
Manage an annual strategic Atrium events calendar
Oversee internal gathering and event use of Atrium spaces through calendar management.
Partner with our teams on large-scale company events such as Community Day and Company Holiday Party.
Coordinate digital screen usage in the Atrium to balance company messaging, event needs, and team branding programs.
Manage events to predetermined budgets, tracking actual costs
Manage the on-site cafeteria vendor and all related food service operations, ensuring quality, and variety.
Oversee the on-site coffee bar, including vendor management, service standards, and daily operations.
Manage vending and water cooler service providers.
Support our teams with in-house catering services, café kitchen usage, and relationships with external food vendors.
Be the primary contact for hospitality vendors, including contract renewals, vendor performance management, and Certificate of Insurance (COI) tracking.
Ensure compliance with San Francisco Health Department regulations, licensing requirements, and applicable public health standards, including food and alcohol service permits.
Manage two Front Desk Receptionists, providing scheduling support, training, and guidance to guarantee a professional front-of-house experience.
Collaborate with Security, Facilities, Janitorial, Property Management, and other service providers to ensure seamless daily operations.