Hospitality Worker Dining Services - Casual

Covenant Care + Covenant Living•Calgary, AB

2d•Onsite

About The Position

Covenant Living is a mission-driven, non-profit organization dedicated to serving seniors of all faiths and backgrounds within Alberta’s integrated health system. The organization is committed to innovative approaches that support seniors in a thriving community. Employees are considered key to resident satisfaction, influencing lives and fostering a caring and compassionate environment. The Hospitality Worker – Dining Services reports to the Hospitality Supervisor and is responsible for serving menu items, maintaining inventory, washing dishes, setting/clearing/cleaning dining areas, and sanitizing food delivery tools and equipment. A strong focus on resident satisfaction, safe food handling, and sanitation practices is essential. The food services department aims for exceptional variety and service through continuous improvement and resident-centered service. This role contributes to a positive culture where residents feel respected, valued, and cared for, while drawing out the best efforts of staff to ensure high levels of satisfaction.

Requirements

Completion of Grade 10 or equivalent
Clear Criminal Record and Vulnerable Sector Check
WHMIS Certificate (or willing to obtain)
1-3 years’ experience in a similar role preferred
Experience in a Retirement Living setting preferred
Proficient in both written and spoken English.
Understanding and proven ability of basic mathematical calculations.
Ability to communicate effectively with residents, families and co-workers.
Must have the manual dexterity required for handling equipment and supplies.
Must be flexible and adapt easily to changes in schedule, work assignments and environment.
Must be willing and capable of working in a fast-paced environment.

Nice To Haves

Food Safety Certificate would be an advantage
Knowledge of the dietary needs of older persons
Ability to model teamwork and excellence in customer service
Work in an environment where there are many distractions and attention is needed on numerous issues at a time
Able to handle stressful situations with empathy, demonstrate respect for others using tact, courtesy and diplomacy
Ability to work with limited supervision and show initiative
Constantly seeks to improve, streamline and ensure continuous quality improvement for residents and tenants
Ability to maintain good working relations with staff, public and outside agencies
Good organizational, interpersonal, problem solving, time management and communication skills
Proficient in handling multiple priorities and adapting quickly to an ever-changing environment
Flexibility with changes in the organization and maintain a positive outlook
This position requires the ability to multi-task
Additional work hours may be required
Reacts to schedule changes in a timely manner

Responsibilities

Model the organization’s mission, vision, and values, consistently representing Covenant professionally and positively.
Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision and Values.
Regularly show a friendly presence in the dining room to welcome comments and suggestions about the food and dining experience to ensure maximum resident satisfaction and efficiency.
Perform resident meal service delivery with the support of the food service team.
Provide attentive care and consideration of resident, staff and visitors requests.
Prepare tables in dining areas before mealtimes with items such as napkins, placemats, utensils, condiments, and beverages.
Clear and clean resident dining tables and chairs and service areas.
Operate dishwashing machine, stack clean dishes and utensils, set, clear and clean dining tables.
Operate dispensing machines and other related equipment.
Perform cleaning tasks such as sweeping and damp mopping floors; sanitizing counter tops, sinks, machines and equipment; spot washing walls and splash areas; removing and disposing of trash.
Replenish beverage containers in refrigerator; tidy kitchenette and replenish supplies; re-stock refrigerator; drain and reset coffee urns.
Ensure that high standards of sanitation, cleanliness and safety are maintained throughout the kitchen and food and beverage service areas at all times.
Assist in implementing special and marketing events (chef’s table, special dinners, theme events, happy hour).
Perform related clerical duties such as collating orders for the next day, coordinating with concierge regarding tray service / meal pick-up, residents in the hospital/away, and guest reservations and documenting information on menu cards.
Manage inventory and replenishment of unit specific supplies.
Complete all temperature logs.
Ensure all Covenant Living policies are adhered to.
Ensure effective team communication within the residence, log any concerns regarding resident behavior in an incident report.
Maintain effective and oral and written communication and good human relations with residents, families and staff of other departments, using appropriate lines of communication.
Ensure that high standards of customer service, sanitation, cleanliness and safety are maintained throughout the dining room, Country Kitchen and Bistro service areas at all times.
Respond to ongoing priorities within the site.
Participate in quality improvement initiatives.
Perform other duties as assigned or required by the Executive Chef/Manager, Hospitality Supervisor or Site Manager.