Hospitality Supervisor - Cafe (Cape Canaveral)

SpaceX•Cape Canaveral, FL

10d

About The Position

The Hospitality Supervisor supports SpaceX’s mission by overseeing day-to-day hospitality functions and providing quality food and beverage options. The role helps create exemplary, professional, and welcoming service environments that enhance productivity and morale. The Cape Canaveral hospitality team serves employees, customers, government partners, potential clients, and visitors with offerings ranging from snacks and daily meals to full-service events.

Requirements

High school diploma or equivalency certificate.
At least 6 years of food service industry experience.
At least 2 years of leadership experience.
Willingness to travel to various SpaceX locations for mission-critical projects.
Availability to work extended hours and weekends.
Must have or obtain Florida ServeSafe Certification; training may be provided internally as needed.
Valid state-issued driver's license.
Must meet the stated U.S. citizenship, residency, refugee, asylee, or export-authorization eligibility requirements under ITAR.

Nice To Haves

At least 5 years of leadership experience within the food service industry.
Experience opening new operations and/or creating operating procedures from the ground up.
Experience managing teams in fine dining, upscale, casual, and quick-service restaurants.
Excellent interpersonal, oral, and written communication skills.
Excellent time management skills.
Excellent understanding of food safety and sanitation practices.
Excellent knowledge of food service systems, ordering, and inventory.
Advanced computer skills, including Microsoft Office.
Advanced knowledge of allergen identification and dietary restrictions.
Advanced knowledge of beverage service, including beer, wine, and spirits.
High level of professionalism.
Experience in a corporate environment.
Proficient knowledge of HR best practices.
Experience leading groups in large team settings of 10 or more staff members.

Responsibilities

Set and enforce standards for hospitality operations and guest interactions.
Support the conceptualization and implementation of new services, offerings, and training programs.
Oversee day-to-day operations across one or more food service outlets or catering locations.
Manage direct reports, including hiring, performance evaluations, development opportunities, one-on-one meetings, responsibility assignment, communication facilitation, and feedback documentation.
Assist with organizing and coordinating events, including large onsite and offsite gatherings and catering requests.
Enforce food safety practices and maintain clean, safe workstations.
Coordinate and improve team time management.
Train staff on customer service expectations, menu knowledge, allergens, and nutritional awareness; create and maintain in-person and online training materials.
Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels, addressing issues as needed.
Monitor financial activities and support scheduling, sales data collection and reporting, and other administrative tasks.
Communicate with vendors about orders, deliveries, and product quality issues.