Hospitality Specialist (Host) /Server Assistant - Battle Creek

New Holland Brewing Careers•Battle Creek, MI

7d•Hybrid

About The Position

This is a hybrid job that combines the roles of Hospitality Specialist (Host) and Server Assistant (Food Runner). The Hospitality Specialist is the first and last person to interact with guests, performing the main guest service function. The Server Assistant supports servers and bartenders by running food, ensuring guests have needed items, clearing and cleaning tables, rolling silverware, maintaining clean restrooms/common areas, and providing a remarkable guest experience. This position requires a passion for working with people and will support both roles depending on the scheduled shift.

Requirements

Excellent interpersonal skills.
Problem solving and forward-thinking mindset.
Ability to multi-task with a calm, positive attitude.
Possess basic knowledge of dining room service procedures and functions.
Possess good communication skills and the ability to work well with teammates.
Possess a sense of urgency.
Must be able to work days, nights, weekends, and holidays.
Be able to work in a standing position for up to ten (10) hours at a time.
Be able to reach, bend, stoop and frequently lift thirty (30) pounds.

Nice To Haves

Passion for being a public-facing ambassador of the New Holland brand.
A passion for engaging with guests and for providing a hospitality-focused environment.
A desire to be part of high-functioning team.
Maintain a positive attitude in stressful situations.

Responsibilities

Lead and act in a manner that is consistent with our Mission, Vision & Values.
Know all of the company’s upcoming events and promotions.
Know our beer, wine, spirits, and food and be able to accurately describe each item in terms of taste & style.
Utilize our methods of communication and technology.
Lead the reservation board and manage the wait.
Seat guests while managing preference and accommodation needs and balancing customer flow.
Maintain cleanliness at the host stand.
Assist with any cleaning/organizing projects up to and including restroom protocols, bussing & sanitizing tables.
Roll silverware.
Deliver food to tables accurately and in a timely manner.
Perform other responsibilities as assigned.
Engage with guests constantly, make a remarkable experience.
Offer support to other teams, increasing productivity.
Anticipate guests needs and deliver.
Maintain seating rotation and organization at the host stand.
Bus, sanitize, roll silverware.
Run Food.
Greet guests upon arrival & departure.