Hospitality Host

SPS North America • New York, NY

21h • $18 - $21 • Onsite

About The Position

SPS is seeking energetic, outgoing, and service-driven individuals to join The Rink at Rockefeller Center for the 2026-27 Season (October–Early Spring). As a Hospitality Host, you will represent one of New York City’s most iconic destinations and help create welcoming, seamless, and memorable guest experiences. This cross-functional role includes hospitality, ticketing, retail, access control, skate rentals, wayfinding, basic camera operations, and general rink operations. Team members will welcome visitors from around the world, provide information about The Rink and Rockefeller Center, anticipate guest needs, and remain calm and professional in a fast-paced, high-volume environment. The Rink is a seasonal cold-weather operation that runs rain or shine throughout the demanding winter. Candidates must be comfortable working outdoors in cold temperatures and changing weather conditions, including rain, snow, and wind. A portion of each shift may take place outside; an insulated winter jacket and vest will be provided. Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, with dependable morning and late-night availability strongly preferred.

Requirements

• Ability to communicate effectively in English, both verbally and in writing.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to provide warm, professional service and address guest needs in a high-volume environment.
• Ability to direct and assist large groups of people with confidence.
• Ability to work calmly and professionally in a fast-paced environment.
• Consistent attendance and punctuality are essential functions of this role; team members are expected to arrive on time, in uniform, and ready for every assigned shift.
• Willingness and ability to fill in at any other position at The Rink as needed, and to assist in other areas when requested. Training is provided.
• Weekend, holiday, early morning, and late-night availability is required.
• Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.
• Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.
• Must be able to lift 15 pounds on a regular and continuing basis.
• Must follow uniform, grooming, hygiene, and appearance guidelines.
• Must follow all policies and procedures implemented by SPS and Tishman Speyer.

Nice To Haves

• Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required.

Responsibilities

• Welcome guests and create a positive first impression of The Rink and Rockefeller Center.
• Provide knowledgeable wayfinding assistance and answer questions about The Rink, Rockefeller Center, nearby attractions, amenities, and seasonal offerings.
• Process ticket and retail transactions at the Skate House Box Office and Retail Shop using a touchscreen or mobile POS system.
• Follow all transaction procedures accurately.
• Check and scan guest tickets, issue appropriate credentials, and communicate relevant session information.
• Handle rental skate duties, including exchanges, guest education, cleaning, sanitizing, and proper storage.
• Direct guest traffic, assist with crowd management, and maintain efficient pedestrian flow.
• Operate point-and-shoot cameras and support basic photo capture operations.
• Instruct guests on proper locker usage and etiquette.
• Address guest questions and concerns in a calm, professional manner.
• Occasionally support general maintenance and snow removal during snow events.
• Uphold The Rink’s guest-service, operating, and safety standards.
• Encourage guests to explore other attractions and experiences within Rockefeller Center.
• Perform other duties that support rink operations.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed