Winter 2026/27 - Hospitality Services

Alterra•CMH - British Columbia (Mountain), BC

10d•Remote

About The Position

Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills. Hospitality Services staff care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen. This is a seasonal job opportunity. These positions are based on a 10 or 11-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team.

Requirements

Minimum 2 years’ hospitality experience in a high-end, fast-paced environment.
Food Safe Certificate.
Integrity, discretion, and critical thinking.
Adaptability and effective problem-solving skills.
A positive, collaborative working style.
Ability to build meaningful relationships with key internal and external stakeholders.
Strong organizational skills, attention to detail, and strategic planning abilities.
Ability to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions.
Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms.
Ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities.
Trustworthy, goal-oriented, respectful, and self-directed individual.
Ability to navigate complex responsibilities.
Confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.
Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.

Nice To Haves

Post-secondary education in hospitality field.
First aid certificate.
Background in luxury hospitality or fine dining.

Responsibilities

Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation.
Support the culinary program with serving, clearing, and cleaning.
Execute the cleaning of all common areas of the lodge and look after guest laundry.
Provide a professional, highly organized, and detailed hospitality experience.
Adhere to OH&S and WHMIS standards.
All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations.