Hospitality Representative-Part-time-Seasonal

New Belgium Brewing•Fort Collins, CO

2d•Onsite

About The Position

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales. When you join our team, you’ll play a role in bringing world-class beer to our fans – and you’ll have a hell of a lot of fun doing it. Empowered people make exceptional beer – and build successful, lasting businesses. At Bell’s, this philosophy drives us every day. If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us. We believe beer and business can be a catalyst to renew trust and unity in our communities. This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education. Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world. And our company’s future depends on it, too. While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with New Belgium Brewing in early 2022. We are integrated two iconic breweries as one company with shared policies, benefits, and programs. As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.

Requirements

Minimum six (6) months of customer service related work experience
Exceptional customer service skills and abilities
General knowledge of brewing and the beer industry
Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
Exceptional communication skills and ability to speak in front of larges groups
General understanding of new Belgium’s branding theories, practices and strategic vision
General computer and email skills
Ability to work a flexible schedule including evening and weekends.
Ability to deal with difficult situations and resolve matters appropriately and effectively

Responsibilities

Provide excellent customer service and education on NBB beers, culture and business practices
Guides guest on tours around the brewery and providing exceptional experiences
Conduct retail operations, including merchandise stocking/handling, register/money handling
Understand and practices New Belgium’s safety guidelines
Other duties as assigned