Hospitality & Membership Associate (DTC)

Boardwalk Ig Management Llc•Yountville, CA

10d•Onsite

About The Position

Estate Yountville is seeking a polished and hospitality-driven professional to deliver exceptional guest experiences while supporting wine club and membership operations. This role requires professionalism, attention to detail, strong communication skills, and the ability to build meaningful guest relationships while assisting the Director of Wine & Membership with operational and administrative responsibilities.

Requirements

3–5 years of experience in luxury hospitality, wine hospitality, or related guest-facing environments.
Strong wine knowledge required; industry certification or coursework preferred.
Excellent communication, professionalism, and interpersonal skills.
Highly organized with strong accountability and follow-through.
Ability to work weekends and flexible shifts based on business needs.
Ability to lift up to 40 lbs and perform physical hospitality-related tasks.

Nice To Haves

Industry certification or coursework preferred.

Responsibilities

Host and guide luxury wine tasting and VIP hospitality experiences aligned with Estate Yountville standards.
Present wines, winery history, and membership offerings in a polished and engaging manner.
Manage guest relationships through CRM and POS systems, including follow-up communication and sales tracking.
Coordinate wine shipments, membership updates, billing, invoicing, and guest fulfillment requests.
Maintain flawless inventory accountability and accurate transaction processing.
Support onsite events, seasonal campaigns, gifting initiatives, and wine club retention efforts.
Collaborate with Guest Services, Concierge, Facilities, and operational teams to ensure seamless experiences.
Serve as a primary point of contact during shipment periods and assist with member service requests.