MEMBERSHIP ASSOCIATE

FOOTHILLS AREA YMCA • Seneca, SC

2d • Onsite

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Associate at Foothills Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Associate responds to member and guest needs and promotes memberships and programs.

Requirements

• Previous customer service, sales, or related experience.
• CPR/AED and First Aid Certifications required within 60 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers.
• Weekday and weekend availability and flexibility during regular facility hours.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed