Hospitality Manager

Fourteen Foods • Franklin, TN

4d • Onsite

About The Position

Truce is launching in May of 2026 with its flagship location in Franklin, TN. Truce is a new kind of restaurant built on the belief that real food, integrity, and purpose can ignite a movement, proving that convenience and uncompromised quality can coexist. The mission is to change the way guests eat by serving chef-crafted meals made from wholesome, all-natural, seed-oil-free ingredients prepared with heart and sourced with purpose. Truce is for those demanding more honesty, flavor, care, and purpose in every bite, and is built for people who feel a fire for purpose-driven work and want to be part of something that stands for more. The company is led by owner and CEO Matt Frauenshuh, an industry veteran who grew a small family of seven restaurants into over 250 locations across 14 states. Truce is seeking courageous, entrepreneurial, and hustling individuals energized by the chance to shape a brand destined to disrupt the industry.

Requirements

• High school diploma or G.E.D. equivalent.
• Must be 21 years of age or older.
• Minimum of 3 years of experience as a Manager in a high-volume restaurant environment, preferably within the fast-casual or polished casual dining segment.
• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check.
• Possession of Valid Server Permit (ABC Card)
• Possession of ServSafe Certification

Responsibilities

• Own day-to-day execution of all FOH operations, including service flow, cashier accuracy, dine-in experience, expo/handoff, pickup and to-go execution, and hospitality pacing.
• Maintain uncompromising standards for guest experience, speed of service, accuracy, cleanliness, and presentation—every guest, every day.
• Drive strong throughput and service rhythm by optimizing FOH deployment, position roles, communication, and peak-period execution.
• Oversee FOH readiness, shift setups, pre-shift lineups, sidework, and execution across all dayparts.
• Ensure consistent adherence to hospitality standards, service scripts, recovery practices, and operational routines to protect the guest experience and brand.
• Maintain dining room cleanliness and organization at a level that reflects a premium brand (dining room, beverage area, restrooms, entry/host areas, patio, etc.).
• Lead by example in delivering legendary hospitality through genuine engagement, kindness, and urgency.
• Set and reinforce Truce guest experience standards: greeting, eye contact, tone, product knowledge, and problem resolution.
• Coach teams to anticipate guest needs and create an environment where every guest feels welcomed, cared for, and valued.
• Ensure consistent execution of hospitality behaviors across every channel: dine-in, drive-thru, app pickup lane, carryout, and catering.
• Partner with the Managing Partner and leadership team to reinforce consistent FOH systems as the concept scales.
• Lead full shifts across all dayparts (breakfast, lunch, dinner), including opening, mid, and closing responsibilities.
• Function as the Manager-on-Duty (MOD) and maintain operational control of both BOH and FOH as needed.
• Cross-train and perform in all positions as needed to maintain throughput and team rhythm.
• Uphold legendary hospitality standards and ensure every guest feels welcomed and cared for—regardless of department focus.
• Partner with the Managing Partner and other managers to execute daily priorities, staffing plans, and performance goals.
• Be the FOH leader and standard setter for safety, cleanliness, and sanitation practices.
• Ensure proper allergen awareness, food handling basics, and clean-as-you-go practices are consistently followed.
• Ensure FOH team members are trained and consistently perform to Truce standards, including beverage, service, and cleanliness expectations.
• Maintain daily FOH walk-throughs, cleaning routines, and readiness checks to protect guests and brand.
• Recruit, train, develop, and coach FOH team members to execute consistently at a high level.
• Build bench strength through consistent training pathways and performance standards.
• Lead with clarity, high expectations, and a team-first mindset—creating pride in bakery excellence.
• Hold teams accountable for speed, execution, cleanliness, food handling, and teamwork.
• Maintain high morale by promoting clear communication, positive energy, and a sense of team unity, especially during peak operational periods.
• Support staffing plans and shift execution in partnership with the Managing Partner.
• Drive labor efficiency through smart deployment, role positioning, and performance coaching.
• Support peak-period planning to ensure guest flow is strong and service standards never slip.
• Use FOH data points (throughput, speed of service, accuracy, guest feedback) to improve performance and consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED