Hospitality Manager

Puttshack•Oak Brook, IL

18h•Onsite

About The Position

Founded in 2018 by industry pros, Puttshack is a leading social entertainment concept, reimagining the traditional mini golf and dining experience. With its welcoming, high-energy environment, tech-infused mini golf and delicious menu packed with familiar favorites and exceptional cocktails, Puttshack is the perfect place for any gathering. Rooted in innovation and built for connection, our goal is to bring a sense of belonging to our associates and guests alike. At Puttshack, we take fun to the next level. With over 20 venues globally and counting, we’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. If you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you! Reporting into Director of Operations, the Hospitality Manager will help oversee a multi faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

Requirements

Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue
Results driven; ability to lead/coach team to achieve business objectives/goals
Strong communication skills with the ability to resolve conflict and provide direction to your teams
Demonstrates financial acumen, strong understanding of restaurant operations
Tech savvy and willingness to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays
This position must pass a post-offer background check

Nice To Haves

Preferred certifications including ServSafe and state/local licensing requirements
Hospitality Degree preferred

Responsibilities

Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
Effectively operate computer systems including a POS System, Online Team Member Scheduler.
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Ensure collaboration between kitchen and front of house operations
Participate in hiring, training, and developing hourly associates
Create, maintain and update associate schedules using weekly and daily forecasts.
Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
Drive accountability and consistency by providing constructive coaching and feedback.
Manages Guest Service issues professionally and with a guest centric mindset
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
Maintain a safe, secure and healthy work environment and food safety
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.