Hospitality Manager - Fort Worth

Premium Parking•Fort Worth, TX

1d•$60,000 - $70,000•Onsite

About The Position

The Hospitality Manager oversees daily operations for assigned hospitality locations and ensures an exceptional guest and client experience. This role is responsible for financial performance, service quality, operational execution, and team development. The Hospitality Manager builds strong client partnerships, leads associates with clarity and consistency, and upholds Premium Parking’s service philosophy: People Deserve Great Places.

Requirements

College Degree and/or previous relevant experience
Valid Driver’s License required
Must be able to drive and operate a standard and automatic transmission vehicle comfortably
Must have good communication skills
Must maintain professional appearance

Nice To Haves

3 years of licensed driving experience
Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint
Previous management experience in the parking, hospitality or service industry
Proactive contributor with a track record of identifying priorities, solving problems, and executing effectively

Responsibilities

Lead by example and model Premium Parking’s customer service and operational standards.
Recruit, train, coach, and develop associates to ensure strong performance across all roles.
Ensure staffing levels meet operational needs and adjust schedules as required.
Conduct 90 day and annual reviews, coaching sessions, and counseling documentation as needed.
Maintain strong, positive relationships with clients and act as the primary point of contact.
Understand client service expectations and ensure Premium Parking’s culture aligns with their environment.
Attend client staff meetings and provide updates, insights, and solutions when requested.
Respond promptly to guest feedback, concerns, or escalations while ensuring a consistent service experience.
Manage and supervise all operational details of assigned locations, ensuring a high level of visibility on site.
Maintain awareness of local events and adjust operations accordingly to ensure readiness and adequate staffing.
Oversee revenue, safety, and service procedures to ensure full compliance with Premium Parking standards.
Support special event parking programs, including planning, staffing, and execution.
Ensure accurate revenue collection, reporting, and deposit compliance.
Organize, reconcile, and maintain financial records using both manual and automated systems.
Conduct regular audits to verify adherence to procedures, accuracy of funds collected, and proper documentation.
Manage payroll review, attendance tracking, and post pay corrections as required.
Promote a safe environment by identifying hazards and ensuring associates follow all safety procedures.
Manage claims, document incidents, and work with the Claims Administrator to assign responsibility when applicable.
Report vehicle damage and guest experience concerns to the appropriate client contacts and leadership.
Ensure timely completion of incident forms, injury reports, and related documentation.
Oversee general facility upkeep, including equipment, signage, lighting, and cleanliness.
Coordinate with internal teams or vendors for repair needs or escalations.
Ensure all employees understand proper use of equipment, systems, and procedures.
Attend Premium Parking leadership meetings as requested.
Perform additional tasks or special projects to support operations as needed.