Onsite Hospitality Manager

Landing • Miami, FL

2d • Onsite

About The Position

Landing is seeking a motivated Hospitality Manager to oversee at least 30 units at one of their properties in Miami, FL. This role involves managing member experience, property relationships, housekeeping vendors, maintenance, and unit quality. The manager will oversee reservations from Landing’s platform and OTA partners, resolve member issues across multiple channels, and report on property performance. The position requires living onsite, allowing for quick responses to issues and building relationships with guests and partners. The ideal candidate will thrive in a fast-paced environment, make decisions with incomplete information while prioritizing customer experience, and build systems as they use them. Experience in hotel operations, short-term rental management, or high-volume hospitality is expected.

Requirements

• Requires living and working on-site at the property.
• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality.
• Experience running a market, property, or operation with significant autonomy.
• Strong organizational and follow-through skills.
• Ability to triage under pressure.
• Comfort with ambiguity in a growth-stage company environment.

Responsibilities

• Manage reservation management across direct and OTA channels, including Landing bookings and platforms like Airbnb and Booking.com.
• Oversee member experience from booking through checkout, handling tickets, inquiries, and escalations.
• Manage property and housekeeping partner relationships.
• Achieve market KPIs such as NPS, CSAT, cleaning quality, and growth.
• Coordinate reservations and manage maintenance escalations with property management teams.
• Handle onboarding, installation, deinstallation, and launching of units at the property.

Benefits

• Opportunities for upward mobility
• Competitive compensation: $55,000–$60,000 base salary + performance bonus of up to 25% of base salary + housing
• Stock Options
• Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• 401(k) plan + access to ImmediatePay
• Generous paid time off policy
• $750 USD annually in Landing Stays travel perk

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees