Hospitality Manager

Pyramid Healthcare•Duncansville, PA

13d•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. The Hospitality Manager provides leadership, coordination, and operational oversight for hospitality services within assigned residential treatment facilities in Duncansville. This role ensures a safe, clean, welcoming, and recovery-oriented environment through management of dining services, environmental services, housekeeping, janitorial operations, linen services, and overall facility aesthetics. This leader partners closely with operational, clinical, facilities, and hospitality teams to enhance service quality, client experience, employee engagement, operational efficiency, and regulatory compliance across the campus.

Requirements

5+ years of experience in hospitality, environmental services, dining operations, facility operations, or related field
2+ years of supervisory or management experience
Strong leadership and team development skills
Knowledge of hospitality operations, environmental services, and dining programs
Understanding of infection control, sanitation, and regulatory standards
Excellent communication, organization, and problem-solving ability
Ability to manage multiple priorities in a fast-paced environment
Data-driven decision-making and continuous improvement mindset
High attention to detail and commitment to quality service
Ability to collaborate across departments and leadership levels
Professionalism, discretion, and confidentiality
Frequent standing, walking, bending, and stair climbing
Ability to lift or move up to 50 pounds occasionally
Regular use of hands and physical activity across facility spaces
Candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, Healthcare Administration, or related field
Experience in healthcare, behavioral health, residential treatment, or similar environments

Responsibilities

Provide leadership and oversight of dining, housekeeping, environmental services, janitorial operations, linen services, and facility appearance
Ensure consistent standards for cleanliness, safety, infection control, and hospitality services
Support initiatives that enhance client experience, employee engagement, and operational performance
Utilize metrics, reporting tools, and quality indicators to drive continuous improvement
Lead staffing efforts including recruitment, onboarding, scheduling, coaching, and performance management
Supervise and support Hospitality team members, including Dining and Guest Services Supervisors (structure may vary by facility)
Promote accountability, engagement, professional growth, and staff retention
Oversee food service delivery to ensure compliance with nutritional, safety, and sanitation standards
Manage room turnover, deep cleaning schedules, linen processes, and facility presentation
Monitor inventory including supplies, linens, furniture, and hospitality resources
Oversee purchasing, cost control, and supply utilization within budget guidelines
Identify opportunities to improve workflows, reduce waste, and increase efficiency
Ensure compliance with company policies, accreditation standards, and regulatory requirements
Participate in audits, inspections, and survey readiness activities
Collaborate cross-functionally with Executive Directors, Clinical, Dining, Facilities, and Corporate teams
Maintain confidentiality and complete all required training
Perform other duties as assigned
Provide direct supervision, coaching, and performance management for hospitality staff
May directly oversee Dining Supervisors, Guest Services Supervisors, and related roles depending on site structure