HOSPITALITY MANAGER

Wine Road Vintners•Sherwood, OR

7h•$70,000•Onsite

About The Position

The Restaurant Manager/Tasting Room Manager is responsible for the overall leadership, performance, and daily operation of the Hawks View tasting room. This is a hands-on, working manager role designed for an experienced restaurant manager—ideally from a fine-dining or upscale, independently owned operation—who understands service standards, labor discipline, and accountability, and who is comfortable leading from the floor. The Tasting Room Manager sets expectations clearly, holds associates accountable, and ensures guests receive a consistent, high-quality experience. This role is supported by a Tasting Room Supervisor and at least one Lead per shift. A greeter is always scheduled. The Manager is expected to be present during peak times to support seating and guest flow—acting as a calm, professional Maitre D’ when needed. This role is intended for a seasoned hospitality leader who has managed real teams and owned outcomes, is comfortable setting expectations and enforcing standards, has experience leading teams in the Oregon / Portland-area labor and cultural environment, can coach, correct, document, and—when necessary—separate associates professionally and lawfully, and wants predictable, daytime-focused hours while continuing to lead a serious operation. This is not an entry-level role and not a lifestyle position. At Hawks View, hospitality is about judgment, experience, and professionalism—not slogans or scripts. We believe guests should never feel rushed, service should feel natural and confident, the room should remain calm, even when busy, and clear leadership and accountability create a better workplace. We are looking for a manager who leads with clarity and follow-through.

Requirements

Must be 21 years of age or older.
Minimum 7 years of hospitality leadership experience, with required restaurant management background.
Proven experience managing 15+ direct reports.
Demonstrated ability to lead, correct, document, and terminate associates when necessary.
Experience working with and alongside kitchen teams.
Strong operational judgment and service instincts.
Calm, authoritative presence during both busy and quiet periods.
Working knowledge of POS systems and basic computer tools.
Strong wine knowledge or willingness to develop it quickly.
Excellent references required.
Prior restaurant management experience.
Experience in privately owned or independently operated restaurants.
Experience in fine-dining or upper-tier hospitality environments.
Experience in non-corporate, non-chain settings where judgment and discretion matter.
Experience leading teams in the Oregon / Portland-area labor and cultural environment.

Nice To Haves

Candidates whose experience is limited to large corporate or chain environments may not be a fit.

Responsibilities

Set and maintain service standards for the tasting room.
Lead from the floor with a visible, steady presence.
Be present during peak times to manage seating, guest pacing, and flow (Maitre D’ function).
Ensure guests feel welcomed, comfortable, and well cared for.
Address guest concerns calmly, professionally, and decisively.
Maintain consistency across all shifts.
Directly manage and develop a team of 15 or more associates (with support from the TR Supervisor and shift Leads).
Own hiring, onboarding, training, performance management, and documentation.
Set clear expectations and hold associates accountable for attendance, performance, and conduct.
Coach associates when improvement is possible and take corrective action when it is not.
Execute disciplinary actions and terminations professionally, thoroughly documented, and in coordination with HR.
Work comfortably with kitchen staff, coordinating pacing, communication, and service flow.
Own opening and closing procedures and daily execution.
Ensure POS accuracy, cash handling integrity, and timecard approvals.
Oversee payroll inputs and labor compliance.
Demonstrated experience managing within Oregon labor laws and norms is strongly preferred, including meal/rest compliance, scheduling rules, and documentation standards.
Candidates from other states must show the ability to quickly and correctly apply Oregon-specific labor requirements.
Any other duties as assigned by your Manager.