Hospitality Manager - West Hollywood, CA

LAZ Parking California • West Hollywood, CA

15h • Onsite

About The Position

The LAZ Hospitality team is a specialized division within LAZ Parking focused on growth through operational and financial excellence. We partner with hotels nationwide and pride ourselves on building strong relationships through training, human connection, and career development for our employees and partners. The Hospitality Manager will provide full oversight of the financial, operational, safety, and service performance of assigned hotel(s).

Requirements

• Minimum of 4 years of management experience.
• Hospitality experience (parking, hotels, restaurants, or similar) is REQUIRED.
• Valid driver’s license (minimum 2 years).
• Experience in fast-paced, customer-focused environments.
• Proficiency in Microsoft Office.
• Strong leadership, communication, and interpersonal skills.
• Customer-focused mindset with a commitment to service excellence.
• Proven ability to manage conflict and lead teams through challenges.
• Continuous improvement and problem-solving orientation.
• Demonstrates urgency, accountability, and strong time management.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Lead daily hotel parking operations to ensure safety, service excellence, and operational efficiency.
• Manage, schedule, train, and direct Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Conduct or oversee daily client and internal stand-up (pre-shift) meetings.
• Implement and enforce all safety initiatives and address concerns promptly.
• Ensure service and safety standards align with client expectations.
• Develop and coach team members to achieve annual and ongoing performance goals while modeling LAZ Parking’s culture.
• Identify and develop high-potential employees to support organizational growth.
• Participate in interviewing, hiring, onboarding, and employee engagement.
• Address employee conflict resolution and performance issues effectively.
• Drive revenue growth while controlling labor and operational expenses.
• Manage payroll processes, time approvals, wage and hour compliance.
• Ensure accurate daily data entry and compliance with audit standards.
• Oversee claims management, safety training, investigations, and reporting.
• Prepare and review daily, weekly, monthly, and annual operational and financial reports.
• Develop budgets and conduct monthly profit and loss reviews.
• Monitor and analyze market rate structures to support revenue optimization.

Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree