REVELxp - Hospitality Manager, Vanderbilt University

Revel XP LLC•Nashville, TN

4h•Hybrid

About The Position

REVELxp is a premier sports hospitality company that partners with college and professional teams, as well as major sporting events, to deliver exceptional fan experiences. These experiences include full-service tailgates, premium hospitality events, and exclusive ticket packages. In addition to managing fan experience offerings, REVELxp provides comprehensive hospitality solutions such as event staffing, event management, premium hospitality management, and venue installations. The company is seeking goal-oriented, purpose-driven, high-energy individuals to join its rapidly growing team. REVELxp aims to redefine game day by creating memory-making experiences that enhance fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. The company believes in the community-building power of sports and strives to amplify the social experience around game day. REVELxp offers numerous opportunities to create memorable experiences across hospitality, operations, and revenue generation. The work environment is fast-paced and fun, fostering true partnerships with professional sports properties. REVELxp seeks innovative self-starters who want to reshape fan experiences nationwide, guided by core values of service, entrepreneurship, and joy.

Requirements

Bachelor's degree or equivalent experience
2-5 years of relevant experience in customer service and hospitality roles
Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
Proven ability to lead and train part-time and/or full-time customer service staff
Ability to stand and walk for extended periods during events
Ability to lift and carry items up to 25 pounds (e.g. event materials)
Ability to bend, stoop, and reach
Manual dexterity to handle event materials and technology
Ability to work in varied environmental conditions, including outdoor spaces
Good visual acuity and attention to detail
Ability to travel to event sites, including international, as needed

Nice To Haves

A love of college sports is a big plus!

Responsibilities

Manage and oversee the direct client relationship on designated campus.
Establish and lead an on-campus satellite office performing administrative duties, logistical tasks, etc.
Manage and mentor full-time and/or part-time staff.
Attend, stay informed, and think creatively on the interworking of the client athletic department.
Prioritize, fulfill, and manage assigned sport-specific roles (football, basketball, baseball, and other sport/events) and duties for premium seating areas at events during multiple sports seasons.
Manage the team responsible for recruiting, hiring, and training intern and game day/event staff.
Manage the administration of on-campus payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
Effectively communicate within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
Participate in project coordination at conference championship fan events, when requested.