REVELxp - Hospitality Game Day Intern, University of Cincinnati

Revel XP LLC • Cincinnati, OH

just now • Onsite

About The Position

REVELXP is a premier sports hospitality company that partners with college and professional teams to deliver exceptional fan experiences. We are seeking goal-oriented, purpose-driven, high-energy individuals to join our team and help redefine game day with memory-making experiences. This internship offers a unique opportunity to gain experience in the sports and hospitality industry, immerse yourself in the Big XII football atmosphere, build your network, and grow personally and professionally. The intern will represent the REVELXP brand while providing assistance, hospitality, and customer service to suite guests.

Requirements

• Team-oriented mindset, with a commitment to ensuring a collaborative and efficient team environment.
• Strong communication skills to interact effectively with guests, peers, and supervisors.
• Must be available to work every home game (August to late November) (10-12 hours).
• Ability to problem solve under pressure
• Excellent time management, organizational, and prioritizing skills
• Strong customer service skills
• Dependable and trustworthy
• Strong work ethic
• Reliable transportation
• Must be at least 16 years old and able to work 10-20 hours per week.
• Comfortable standing and walking for extended periods.
• Able to lift up to 50 pounds and assist with carrying, setting up, and moving equipment.
• Ability to be on their feet for extended periods of time

Responsibilities

• Greet customers and guests warmly and provide an exceptional game day experience.
• Ensure professional presentation of all tailgates by arriving 6-7 hours prior to kick off by moving coolers, furniture and cushions, hanging up TVs, wiping down surfaces, and completing quality control checks according to logs and diagrams.
• Check-in and lead guests to their reserved suite, provide information of what is included in the package and locations of various amenities, answer any questions, and inform when the buffet and suites close for the day.
• Exhibit outstanding customer service by checking in with guests to ensure their needs are met and having an unforgettable experience.
• Be proactive in assisting by restocking any complimentary drinks/snacks/ice, tidying up, taking group pictures, and informing safe times to enter and exit by the athletes.
• Respond promptly to customer needs, requests, and inquiries, addressing concerns with professionalism and a can-do attitude.
• Assist the Event Manager + General Manager with day-of operational tasks, including managing supplies, tracking traffic and attendance within the suites, and stay aligned with the game day timeline.
• Close the site properly and in an organized manner through managing leftover food/drinks, proper equipment breakdown, store valuable inventory to the secured storage area.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed