Hospitality Manager - Senior Living

Thomas Cuisine•North Dallas, TX

2d•Onsite

About The Position

We’re seeking an experienced, polished Hospitality Manager with a strong front-of-house presence who is confident in table-side engagement, training and developing team members, and interfacing directly with clients within our senior living community. In this role, you’ll lead a team dedicated to bringing warmth, care, and exceptional service to every meal. You’ll play a key role in creating a vibrant, welcoming dining experience where Independent Living residents feel valued, comfortable, and connected. If you’re a passionate leader with a flair for hospitality and a drive to exceed expectations, we invite you to join us and help shape truly extraordinary guest experiences.

Requirements

Experience managing dining operations (1–2 years preferred)
Strong communication, leadership, and problem-solving skills
Ability to multitask in a fast-paced environment with attention to detail
Compassionate, patient, and team-oriented approach
Comfortable with basic computer systems (POS, scheduling, etc.)
Ability to train and manage staff effectively
Ability to read, write, and speak English
Willingness to work weekends and holidays as needed
ServSafe® Certification and State Food Handlers Card
Successful background check, drug screen, and health/TB tests (state-specific)

Responsibilities

Oversee daily dining operations, including meal preparation, service, and clean-up.
Ensure compliance with health, safety, and sanitation standards.
Maintain menus in collaboration with the culinary team, considering residents' nutritional needs and preferences.
Assist in managing inventory needs for the dining rooms.
Ensure the dining areas are clean and well-maintained.
Recruit, train, supervise, and evaluate dining services staff, including chefs, cooks, servers, and dishwashers.
Schedule staff shifts and manage labor costs within budget.
Conduct regular staff meetings and provide ongoing training and development.
Foster a positive and collaborative work environment.
Manage the dining services budget, monitor expenses, and implement cost-control measures under the direction of the Food Service/Executive Chef.
Interact with residents to obtain feedback on dining services and address any concerns or special dietary needs.
Organize special events, themed dinners, and holiday meals to enhance resident satisfaction.
Ensure that excellent customer service and a high level of hospitality are provided to residents and their families.
Ensure compliance with state and federal regulations related to food service in a healthcare environment.
Stay current with industry trends, best practices, and innovations in senior living dining services.
Other duties as assigned.