Hospitality Lead

KREWE•New York, NY

4d•$0 - $20•Onsite

About The Position

This role is responsible for leading the daily execution of the Patula NYC hospitality program, including training the 67G team on coffee, wine, and food service according to Patula standards. The position involves maintaining the quality, presentation, cleanliness, and organization of hospitality spaces, overseeing opening and closing procedures for F&B operations, monitoring inventory, and ensuring a consistent guest experience. The Hospitality Lead also serves as the primary day-to-day point of contact between the in-store team and Patula management. Additionally, the role focuses on developing and executing in-store programming to increase community engagement and drive repeat visitation, growing private events, wine tastings, shop parties, and brand collaborations. This involves partnering with KREWE and Patula teams to build an annual programming calendar, identifying opportunities to increase event bookings and create new revenue streams. The role also acts as a host and ambassador for both brands within the local community. As a KREWE Key-holder, this position participates in standard leadership responsibilities, including opening and closing the flagship, leading the sales floor and guest experience, supporting daily retail operations, coaching and developing team members, maintaining visual brand and operational standards, and acting as Manager on Duty when required. The role also involves acting as a style advisor to customers.

Requirements

Knowledge of wine, coffee, and food
Food handlers card is required, or willingness/ability to acquire one
2 years of management experience within the hospitality industry, retail experience a plus
Strong work ethic
Advanced knowledge of fashion and F&B trends and a keen interest in eyewear and wine
Proven experience driving results through CRM and store events
Strong business acumen and ability to drive results thru KPIs
Proven history of exceeding expectations time and again
Born leader with a strong work ethic
Thrives in a goal-oriented working environment
A knack for engaging guests authentically and being a product and brand expert
Proven success with training, coaching and developing teams behaviors to grow
Passion for providing a guest centric experience
Proven success of all aspects of store operations
Intuitive when it comes to meeting guest demands
Self-sufficiency at organizing and managing multiple clients simultaneously
Ability to remain flexible throughout a collaborative and layered retail and F&B experience
Someone who shares our inquisitive nature, affinity for coffee, wine, food fashion and design, self-motivated, and good-work-requires-having-fun mentality
Excellent written and verbal communication skills

Nice To Haves

retail experience a plus

Responsibilities

Lead the daily execution of the Patula NYC hospitality program.
Execute and train 67G team on coffee, wine, and food service according to Patula standards.
Maintain quality, presentation, cleanliness, and organization of all hospitality spaces.
Oversee success of opening and closing procedures for the F&B operation.
Monitor inventory and communicate ordering needs.
Ensure consistent guest experience across every shift.
Serve as the primary day-to-day point of contact between the in-store team and Patula management.
Develop and execute in-store programming that increases community engagement and drives repeat visitation.
Grow private events, wine tastings, shop parties, brand collaborations, and other activations.
Partner with the KREWE and Patula teams to build an annual programming calendar.
Identify opportunities to increase event bookings and create new revenue streams through hospitality programming for both Patula NYC and 67G Flagship.
Act as a host and ambassador for both brands within the local community.
Opening and closing the flagship.
Leading the sales floor and guest experience.
Supporting daily retail operations.
Coaching and developing team members, both in Retail and F&B standards.
Maintaining visual brand and operational standards.
Acting as Manager on Duty when required.
Act as a style advisor to every customer that walks through the door.