Hospitality Lead - Restaurants

goop Kitchen•San Diego, CA

1d•$22 - $26•Onsite

About The Position

The Hospitality Shift Lead is the ambassador of the guest experience — the first and last impression every guest has when they visit a goop kitchen location. This is a hands-on hourly leadership role for someone who takes pride in great hospitality, naturally steps up to support their teammates, and holds a high bar for every detail guests see, feel, and experience. You'll guide the front-of-house team during your shift, uphold service and cleanliness standards, and work closely with management and kitchen staff to keep operations running smoothly from open to close.

Requirements

Prior restaurant or hospitality experience required
Comfortable with digital ordering systems and guest-facing technology
Strong communication skills and a natural ability to support and motivate a team
Detail-oriented with high standards for cleanliness and presentation
Able to stay calm, organized, and focused in a fast-paced environment
Comfortable working evenings, weekends, and holidays as needed
Able to stand for extended periods and lift up to 25 lbs

Nice To Haves

previous shift lead or supervisory experience a plus
Passion for food, hospitality, and creating exceptional guest experiences

Responsibilities

Welcome every guest with warmth and intention — greeting with a smile, and thanking them as they leave
Maintain an active presence on the floor, anticipating guest needs and turning service challenges into positive moments
Assist guests with the digital ordering experience including the app and website; support credit card purchases and activations as needed
Be knowledgeable about the goop kitchen Loyalty program and share that knowledge with guests
Ensure accurate order handoff to guests and delivery drivers, following Perfect Packing Procedures and verifying every order before it leaves
Set up, maintain, and close all guest-facing areas — lobby, patio, dining room, and restrooms — to the highest standards of cleanliness and presentation
Maintain the exterior appearance of the location including entry doors, windows, and outdoor areas throughout the shift
Act as the go-to point of contact for the team when management is not on the floor, keeping communication clear between front-of-house and kitchen
Support teammates in real time, helping the team stay focused, motivated, and organized during high-volume periods
Flag any issues or concerns to management promptly
Contribute to a workplace where teammates feel supported, respected, and proud of the work they do
Lead by example with professionalism, positivity, and accountability
Reflect goop kitchen's commitment to people-first culture in everything you do