Hospitality Host

Hard Rock Hotel & Casino Ottawa•Tampa, FL

24d

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. JOB DESCRIPTION The Hospitality Host is responsible for providing front of house support to the entire Player Development department and helps assist hosted players when their Casino Host is not on property. Hospitality, exceptional guest service, and systems expertise will be vital in all inner workings of this role. Hospitality Host are expected to engage casino players on the casino floor, in the Host Office, and need to be aware of daily promotions.

Requirements

Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Experience in casino and/or hotel environment preferred
Proficient knowledge of CMP & LMS programs preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and/or table games preferred
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Responsibilities

Consistently provides a welcoming and hospitable guest experience to every guest
Assists Casino Hosted guests with request and demands
Demonstrates exceptional guest service to both internal and external customers with every interaction
Uses active listening and de-escalation techniques in order to find solutions for the guests
Provides timely and accurate service in a fast paced and high demand atmosphere
Provide hands on real-time service for VIP customers that have relationships with Player Development team members
Assists in handling all operational aspects of Player Development department from opening to close daily
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately