VIP Hospitality Host
Caesars Entertainment•Biloxi, MS
•Onsite
About The Position
The VIP Hospitality Host position requires individuals with critical competencies such as approachability, initiative, interpersonal savvy, an outside-in perspective focused on exceeding customer expectations, self-assurance, composure under pressure, and planning agility. The role involves creating and seizing opportunities, building rapport quickly, and anticipating future challenges. The ideal candidate will be passionate about service improvements and confident in their ability to meet goals, remaining calm and a settling influence in stressful situations.
Requirements
- Able to read, write and speak English sufficiently to perform job.
- Available to work any shift, holidays and weekends.
- Ability to tolerate cigarette/cigar smoke and e-cigarette vapor.
- Responds to visual and aural cues.
- Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, and printer.
- Able to tolerate a loud and noisy environment.
- Able to stand and walk for extended periods.
- Able to sit, stoop, reach and bend.
- Able to lift 20 pounds.
Nice To Haves
- Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient.
- Initiative: True passion for results.
- Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting.
- Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements.
- Self-Assurance: Confident in ability to meet goals.
- Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others.
- Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.
Responsibilities
- Create and seize opportunities to win, even when faced with ambiguity.
- Build rapport quickly by listening, sharing, understanding and comforting.
- Exceed customer expectations and drive service improvements.
- Meet goals with confidence and maintain composure under pressure.
- Anticipate future challenges and adjust plans accordingly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
