Hospitality & Guest Service Internships
About The Position
The Cedar Point Internship Program seeks to inspire and equip the next generation of leaders by offering transformative experiences. We are committed to providing a vibrant learning environment where students can engage in meaningful, hands-on work within our dynamic operations. Our internships are designed to cultivate essential leadership and professional skills, encourage innovative thinking, and foster a deep understanding of business acumen. By integrating academic knowledge with practical application, we aim to empower interns to make impactful contributions to their future careers and the communities they will serve.
Requirements
- Must be at least 18 years of age
- Must be attending an accredited college or university
- Work a minimum of 8 weeks between May 1-August 31
- Minimum of 4 days per week of full availability
- 2 of the 4 days must include either Friday/Saturday or Saturday/Sunday
- Work a minimum average of 32 hours per week
- Attend required professional development events
- Ability to work nights, weekends, and holiday periods to meet business needs
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Responsibilities
- Deliver exceptional guest service in high-traffic resort environments.
- Gain experience front desk, guest activities, or our reservations call center.
- Develop skills in conflict resolution and guest communication.
- Learn how to manage financial discrepancies and handle sensitive transactions.
- Gain insight into resort operations and guest experience strategy.
- Get hands-on experience in hotel housekeeping operations, including cleaning, inspecting and supervising.
- Learn how to manage the upkeep of hotel facilities to keep everything in top shape.
- Operate and maintain indoor and outdoor equipment used in hotel maintenance.
- Assist in resolving in-room guest issues and help maintain outdoor areas like walkways and building structures.
- Work alongside experienced supervisors and gain insight into leadership roles in hospitality.
- Provide exceptional guest service at our Guest Services Locations and in the Guest Contact Center
- Assist with guest questions, feedback, and service recovery to ensure a positive experience
- Learn how to handle guest concerns with professionalism and empahty
- Lead VIP Park Tours, including our exclusive Sunrise Thrills experience
- Gain insight into guest communication, conflict resolution, and hospitality operations
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
