Guest Experience & Hospitality Supervisor

McDermott Will & Emery•Chicago, IL

20h•Onsite

About The Position

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work. At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office. With us, you’ll find: A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself! Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive. Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance. Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.

Requirements

At least five (5) years of related work experience in a law firm, professional services, or hospitality environment
Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
Knowledge of videoconference systems
Ability to handle confidential and sensitive information with the appropriate discretion
Strong written and verbal communication skills
Strong organizational skills
Strong client service skills
Ability to work under minimal supervision
Ability to work in a fast paced, time-critical environment; handling multiple priorities

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Supervise and support Guest Experience & Hospitality Coordinators and other front-line staff, providing guidance, training, and day-to-day direction to maintain high service standards.
Oversee front office and conference center operations, ensuring that all interactions, spaces, and services reflect the firm’s professional image.
Assist in developing and enforcing policies and procedures to improve efficiency and workplace experience services.
Ensure the capturing and tracking of dietary restrictions and hospitality notes in the firm’s Client Management Software.
Act as the primary escalation point for front office, conference services, and hospitality-related concerns, ensuring prompt and professional resolution.
Ensure seamless coordination of conference room scheduling, catering, audio-visual support, and guest office assignments.
Collaborate with HR, Facilities, and IT teams to facilitate smooth office operations, including onboarding support for new employees and visiting professionals.
Monitor vendor relationships and service agreements related to catering, office supplies, and hospitality services, ensuring service quality and cost-effectiveness.
Assist with budget monitoring for front office and hospitality operations, ensuring responsible cost management.
Oversee inventory management for hospitality supplies, ensuring timely replenishment and availability.
Gather and implement feedback to continuously enhance service quality and the overall workplace experience.
Ensure compliance with firm policies, security protocols, and building regulations for all visitors and operational functions.
Stay informed about industry best practices in workplace hospitality and guest experience, suggesting improvements where applicable.