Guest Experience Hospitality Specialist

South Dakota State University Alumni & Foundation•Brookings, SD

2d•Onsite

About The Position

The Guest Experience Hospitality Specialist acts as the first impression of the SDSU Alumni & Foundation and is responsible for providing a positive experience to all guests, donors, event attendees, and meeting participants. This service-oriented role greets the public in person and by phone with a positive attitude reflective of the SDSU Alumni & Foundation’s values and commitment to excellence. This individual provides administrative and clerical support for the SDSU Alumni & Foundation to ensure effective and efficient operations. This position plays an instrumental role in the organization’s success by positively reinforcing the mission, vision, and values through engagement and communication with key stakeholders.

Requirements

A high level of interpersonal skills, both in person and by phone, to handle sensitive and confidential situations with varied internal and external constituencies.
Customer service skills requiring clear communication in person, on the phone, and in writing are essential.
A high level of integrity, including ability to treat confidential information with discretion.
Ability to be organized and resourceful to locate and compile information and accomplish projects with minimal supervision.
Consistent attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Ability to work independently as well as in a collaborative team environment with professional demeanor, self-reliance, and resourcefulness.
Dependability and punctuality.
High energy, positive attitude, and high degree of initiative.
Proficient experience using the most recent versions of computer software applications including word processing, spreadsheets, database and presentation software (i.e. MSWord, Excel, Outlook, PowerPoint).

Nice To Haves

Associate or bachelor’s degree is preferred but not required.
Two or more years of professional experience in a related field (such as communications, administrative support, customer service, or guest reception) is recommended.

Responsibilities

Greet guests in person and by telephone, provide general information, answer questions, and direct individuals to the appropriate party as necessary.
Maintain the overall appearance and functionality of the office, including the reception area, conference rooms, and other public spaces.
Provide and arrange refreshments for guests and meeting attendees.
Ensure the front desk is attended and welcoming between 8:00 AM and 5:00 PM, Monday through Friday, as well as during additional evening and weekend events as required.
Sort and distribute mail.
Reserve conference rooms and distribute accurate signage.
Serve as the lead in maintaining all conference rooms and their supplies.
Maintain an understanding of meeting room technology to support the daily functionality.
Provide assistance to the execution of donor or VIP visits including itineraries, hotel reservations, and pre- and post- meeting materials in collaboration with internal team members, ensuring each experience is positive.
Provide assistance for hospitality functions including ticket distribution for staff and guests.
Other duties may be assigned to meet the organization’s needs.