Hospitality Front of House Manager
About The Position
The Hospitality Front of House Manager is responsible for delivering exceptional guest experiences by leading all customer-facing hospitality operations. This position oversees service staff, catering service execution, restaurant operations, and daily front-of-house activities to ensure every guest receives outstanding service. Reporting to the Hospitality Operations Manager, the Hospitality Front of House Manager supervises front-of-house employees and banquet service staff while working closely with the Events Logistics Coordinator to ensure successful event execution.
Requirements
- Minimum 3 years of hospitality or food & beverage supervisory experience.
- Strong leadership and customer service skills.
- Experience managing banquet or catering service.
- Knowledge of food safety standards.
- Excellent communication and conflict resolution skills.
- Ability to lead multiple service teams simultaneously.
- ServSafe Food Handler Certification; We will provide training for certifications.
- ServSafe Alcohol Certification; We will provide training for certifications.
- ServSafe Manager Certification; We will provide training for certifications.
- Current CPR, First Aid, AED certifications; We will provide training for certifications.
- Valid Driver’s License with a safe driving history
Responsibilities
- Lead all guest-facing operations for the venue.
- Establish and maintain exceptional hospitality standards.
- Greet VIP clients and provide or ensure visible leadership during events.
- Resolve guest concerns promptly and professionally.
- Ensure a welcoming, clean, and organized environment.
- Hire, train, coach, and supervise front-of-house staff.
- Prepare employee schedules based on business needs.
- Conduct performance evaluations and ongoing coaching.
- Assess and ensure staff maintain professional appearance and service standards.
- Set standards for pre-event service meetings and post-event debriefs.
- Manage banquet and catering service teams during events.
- Coordinate service timing with culinary staff and event logistics.
- Ensure tables, buffets, bars, beverage stations, and guest areas are properly maintained throughout events.
- Monitor food quality, presentation, and service flow.
- Ensure guest requests are handled efficiently.
- Oversee daily restaurant front of house operations.
- Supervise restaurant employees.
- Maintain product quality and presentation.
- Monitor inventory and collaborate with culinary team on ordering requests.
- Ensure food safety, cleanliness, and cash handling procedures are followed.
- Maintain cleanliness and appearance of all public spaces.
- Monitor compliance with food safety and alcohol service regulations.
- Ensure opening and closing procedures are completed.
- Assist with inventory counts and operational supplies.
- Review staffing needs with the Hospitality Operations Manager.
- Assist with payroll verification and timekeeping.
- Maintain training records and operational checklists.
- Complete daily operational reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
