Hospitality Front Desk Associate
About The Position
The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel. You will love this job if: You are committed to delivering exceptional member and guest experiences You thrive in a dynamic environment You enjoy cross-functional responsibilities You like being in front of members You’re a proactive, dependable team player You are someone comfortable balancing guest service with operational leadership.
Requirements
- Previous experience in hospitality, athletic club, or hotel operations preferred
- Strong interpersonal and communication skills
- Ability to multitask and adapt in a fast-paced environment
- Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
- Leadership mindset with strong problem-solving and conflict resolution skills
- Availability to work either early mornings, midday, or evenings; a weekend shift is required
Responsibilities
- Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
- Manage check-ins, reservations, inquiries, and overall hospitality desk operations
- Provide high-level customer service and resolve guest concerns efficiently
- Coordinate with internal departments to ensure seamless member and hotel guest experiences
Benefits
- Complimentary club membership
- Discounts on Midtown products and services
- Access to hundreds of free courses for professional development
- Health insurance for eligible full-time associates (30+ hours a week)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
